Pathetic and *********** Service

After joining Bonitas medical aid I was forced like many others to use Pharmacy Direct in order to get my chronic medication. I signed up online and submitted my script and I guess their website glitched? After a week, no one bothered to contact me. I had to reach out myself, and only then was I told that there was a technical issue with my profile. Still, no one bothered to rectify it. I had to follow up two more times. By now, my medication is late. I sent ANOTHER email with my script, and was then told I had never submitted my script. Then I never heard anything. Eventually I phoned, and was told they never received any communication from me?? I sat on the phone with the lady who then eventually found my emails lost in their inbox. My medication eventually arrived, but now my profile is still broken and glitching on their website. I have asked 4 TIMES for them to fix it and they blatantly ignore me and do not respond. I cannot see what balance I need to pay, update my information or submit any new scripts. How am I supposed to order anything in the future if my profile is not working, yet I am supposed to be forced to use this *********** company in order for my medical aid to pay out? It is absolutely ridiculous. I miss the days when I could just go into a pharmacy myself and get my medication on the same day instead of going through pathetic service like this.