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Reshika R

1 reviews | Active since Jan 2019

15 May 2025, 20:05

Pathetic ***********

This is not the the first negative review about this pharmacy that I have written. Long story short... My child's meds finish tomorrow and they still have not delivered her meds. I have called them and spoken to a Tebogo on Monday 12th who said it would be here on time. Sent two emails to which I have received no response. I tried the WhatsApp line but you can never get through to an agent. I have tried several times but have to wait for the agent. Phone goes into standby and when you go back in the agent has disappeared or I get the following message. Please note we are currently experiencing high volumes. Please be patient one of our agents will contact you soon. Else you may phone us on ***. I'm fedup of their errors and having to be worried all the time about their delivery. I resent Bonitas medical aid for forcing us to use this pathetic pharmacy with *********** people

0
Replies (1)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply16 May 2025, 17:27
Official
Dear member

Thank you for bringing the matter to our attention.

The manager will be in contact with you shortly to resolve your complaint.

Kind regards
Pharmacy Direct Team