PH
PRECIOUS H

1 reviews | Active since Sept 2014

02 Nov 2021, 15:52

Out of medication for 3 days!!!!!

These people are risking with people's life, so they decided to change my medication without my concern or my doctor's concern. They just decided to give me generic medication, I only realized when I opened the package that they sent something else.

I have been out of medication for 3 days because I could not take something that was not prescribed by my doctor and when I call their call centre, they are telling me that I should not worry its just a generic. Who did they contact that they will be changing my medication????? I am really tired of Pharmacy Direct, actually I am tired of Bonitas as a whole.

0
Replies (2)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply04 Nov 2021, 15:07
Official
 Dear Member
 
 Thank you for bringing the matter to our attention.
 
 The manager will be in contact with you to resolve your complaint.
 
 Kind regards
 Pharmacy Direct Team 
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply04 Nov 2021, 16:13
Official
Dear Member
 
 We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
 
 Kind regards
 Pharmacy Direct Team