Ordered meds not shipped after payment.

Item: Pharmacy Direct (Centurion)
Rating: 1
Author: Henk E

I ordered chronical meds on the 2nd of August. On the 9th of August the meds were paid for by Medical Aid. On the 12th the meds were still not even shipped, so I cancelled the order. Refund to Medical Aid still pending on the 18th of August. No reply on emails. Very disappointing.

Helpful (0)

Replies (3)

Pharmacy Direct (Centurion)'s replyOfficial

18 Aug 2021, 13:11

Dear Member

We have received your enquiry, and a Fund Account Manager will contact you shortly regarding this matter.

Thank you kindly
Pharmacy Direct Team

Pharmacy Direct (Centurion)'s reply18 Aug 2021, 13:11

Official

Dear Member

We have received your enquiry, and a Fund Account Manager will contact you shortly regarding this matter.

Thank you kindly
Pharmacy Direct Team

Pharmacy Direct (Centurion)'s replyOfficial

18 Aug 2021, 14:40

Dear Member

We can confirm that the manager was in contact with you. The pharmacist has reversed the claim from your Fund at 13h16.

We can confirm that your file has been closed as per your request.

Kind Regards
Pharmacy Direct Team

Pharmacy Direct (Centurion)'s reply18 Aug 2021, 14:40

Official

Pharmacy Direct (Centurion)'s replyOfficial

20 Aug 2021, 09:38

Dear Member

Thank you for bringing the matter to our attention.

We apologize for not delivering on your expectations this time. Rest assured we’ll try our best to fix it

Kind regards
Pharmacy Direct Team

Pharmacy Direct (Centurion)'s reply20 Aug 2021, 09:38

Official