Not the first time this is happening

Must be the worst company when it comes to service. Emailed a new prescription for chronic medication on the 16th of November, today the 25th and medication not sent yet. Phoned twice yesterday last person spoken to was Sarah and twice they said a manager will phone me, still waiting for the call. So sad that the medical aid force us to make use of them. This must be the reason why they do not care to give good client service.