DM
Dee M

1 reviews | Active since Feb 2018

07 Jun 2023, 14:22

***********, not sending my mental health medication on time

I habe been a customer of Pharmacy Direct for a long time. The service was great before but I have now completely become g@tvol with them. All my chronic medication is delivered to me in drips and drabs throughout the month. They cannot take simple instructions when you let them know which medication you have not received. I'm still waiting for medication that is outstanding sunce last month and already they have sent me a "few" of my chronic medication for the new month!!!!! I AM OUT OF MEDICATION SINCE LAST FRIDAY!!! How the hell do you expect me to cope with my mental health WITHOUT MEDICATION?????If I have a total relapse again, are you going to take responsibility??? Your agent made me a **** when I told her that I would pay the co-payment for the outstanding meds last Thursday already. I called again on Monday 5 May, 6May and she tells me I only gave consent yesterday, the 6th. Your agents are *********** and so is the pharmacy cos they can never get the dosage of my medication correct either. Its a pity that I'm forced to use you cos of Bonitas else I would have kicked you to the curb long time ago.

0
Replies (3)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply07 Jun 2023, 14:36
Official
Dear member


·        We have escalated your query to a manager, they will contact you shortly.

Kind Regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply09 Jun 2023, 16:56
Official
Dear Member

That’s positively awesome to hear! Thank you for the feedback 

Kind Regards
Pharmacy Direct Team
DM
Dee M's update09 Jun 2023, 18:08
Reviewer Update
Thanks to Ronel for contacting me and sorting out my issue. I truly hope that this will not be a once-off solution.