Not interested in peoples Healthcare

I called on Monday to confirm delivery of my chronic meds. I was told I will get it by Wednesdays. No surprise I didn't get my meds. I called on Wednesday Informing them, which I had to call 4 times as the agents answered and dropped my call. When I got through I was told that the manager was not available to request my meds as emergency. This is not the first time I have to call and request for them to process my meds to get delivered on time. They have only one branch and takes 2 days to get to where I am. I don't get notified for delivery. The guys just pitch up assuming that I will be home for collection as if I wait for meds all day. Pharmacy Direct is becoming a real pain to get my chronic meds on time. Last month I had to go without meds for a few days. They really playing with people health care.