Non-Existing service

On 24/06/2021 at 13H57 I phoned Pharmacy Direct enquiring about my medication The receptionist in a very entertaining manner informed me that I received my previous medication on the 27 May and that it will only be dispatched on 28/06 and be delivered on 29/06/2021 In May I had to bay 5 days medication to have medication till PD decided to deliver When I phoned 29/06 I was informed it will only be dispatched today and will go out tomorrow 30/06 When I phone on 30/06 I was informed it will only go out on 1/07 On all the days I phoned I requested to speak to a manger and after holding on requested that the manager phone me back 24/0, 29/06 at 9h30, 30/06 at 08H00 and again at 11H15. I Wrote 2 Emails also refusal for feedback