Non delivery of medication urgently required

<p>On the 8th of May 2017 we submitted Mrs Petersen’s medical script to Pharmacy Direct.</p> <p>Received a reply on the 13th of May stating it has been processed.</p> <p>Followed up twice with NO response.</p> <p>Called Pharmacy Direct this morning and was informed the script was processed but NOT dispatched from the Pharmacy!</p> <p>We are still waiting for a Manager to call us back to explain why it has taken this long!</p> <p> </p> <p>THIS IS UNACCEPTABLE AS MRS PETERSEN IS 88 YEARS OLD AND NEEDS HER MEDICATION!!!</p> <p>This is chronic medication and the script is repeated for 6 months!</p> <p> </p> <p>@ Bonita’s: Bonita’s has stated that Pharmacy Direct is the preferred supplier, but if this is the level of service we can expect every month, then we need to look at another supplier.</p> <p>Please advise as to which other Pharmacy we can use!</p> <p> </p> <p>@ Pharmacy Direct: When can we expect delivery of the medication???</p>