Non delivery of medication

I contacted Pharmacy direct via email(12/10/21) trying to make arrangements for the delivery of my medication, I called the call centre again on the 13th, spoke to Nthabiseng ,who as promised, sent an email to the chemist requesting for the re-issuing of medication ,well and good, I called again on the 19th spoke to Rendani who was also helpful and requested the same and later confirmed that its been despatched, I made a follow up again on the 21st, spoke to Phetogo regarding the very same issue, of which I guess also played her part in trying to assist the best way she could on the issue , she also confirmed I was to expect delivery today (22nd) I waited the whole day, still nothing, I ran out of medication, now I want to know from you what other option do I have to get my medication delivered? someone somewhere is not playing his/her part here! you do know that you are toying with peoples lives right?