QP
Quintin P
1 reviews | Active since Aug 2010
28 Jun 2019, 14:35
Non-delivery of Chronic Medicine
After having some issues with Clicks when I went to collect my chronic medicine on the 2019/06/02, I decided to give Pharmacy Direct a try to see if it might be more convenient for me. I have realized I have made a mistake today in entrusting Pharmacy Direct with my chronic medicine.
On 2019/06/11, I uploaded my chronic medicine script on the website for delivery today, 2019/06/28.
I noticed that Pharmacy Direct struggled to process a claim successfully, and asked them to try on the 2019/06/26 or 2019/06/27, as I know that is when it should be successful and since I live in a town that is a main center I thought it would not be a problem to deliver on the date stated, 2019/06/28. The claim was processed successfully yesterday, 2019/06/27. I thought it the medicine would be dispatched yesterday, but I received no sms. I emailed them today to confirm whether delivery will be made today as requested, and I received a reply that it will only be delivered sometime next week, which is obviously far too late then. I have requested for them to cancel the whole script as I do not wish to continue doing any business with them and that they should reverse the claim in order for me to collect the medicine at Clicks tomorrow instead. Up until now the claim has not been reversed yet and I will thus not be able to collect from Clicks tomorrow. Kindly ensure that the claim gets reversed today still.
I am also not willing to engage in any further communication with you, except an email confirming that the claim has been reversed.
Helpful (0)
Replies (11)0
Replies (11)QP
Quintin P's updateReviewer Update
28 Jun 2019, 15:06Someone at Pharmacy Direct finally reversed the claim. I am very glad to say I am now done with Pharmacy Direct and will not be attempting to any business with them in future.
QP
Quintin P's update28 Jun 2019, 15:06
Reviewer Update
Someone at Pharmacy Direct finally reversed the claim. I am very glad to say I am now done with Pharmacy Direct and will not be attempting to any business with them in future.
Pharmacy Direct (Centurion)'s replyOfficial
28 Jun 2019, 15:10Dear Member
Thank you for bringing the matter to our attention.
The Manager will contact you as soonest in order to resolve.
Kind regards
Pharmacy Direct Team
Thank you for bringing the matter to our attention.
The Manager will contact you as soonest in order to resolve.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply28 Jun 2019, 15:10
Official
Dear Member
Thank you for bringing the matter to our attention.
The Manager will contact you as soonest in order to resolve.
Kind regards
Pharmacy Direct Team
Thank you for bringing the matter to our attention.
The Manager will contact you as soonest in order to resolve.
Kind regards
Pharmacy Direct Team
QP
Quintin P's updateReviewer Update
28 Jun 2019, 15:15There is no need to be contacted by anyone from Pharmacy Direct to contact me regarding this. The claim as been reversed and gladly so as I now do not need to have anything to do with Pharmacy Direct anymore.
QP
Quintin P's update28 Jun 2019, 15:15
Reviewer Update
There is no need to be contacted by anyone from Pharmacy Direct to contact me regarding this. The claim as been reversed and gladly so as I now do not need to have anything to do with Pharmacy Direct anymore.
Pharmacy Direct (Centurion)'s replyOfficial
28 Jun 2019, 15:26Dear member
Thank you for your feedback.
We will arrange for your profile to be closed.
Kind regards
Pharmacy Direct Team
Thank you for your feedback.
We will arrange for your profile to be closed.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply28 Jun 2019, 15:26
Official
Dear member
Thank you for your feedback.
We will arrange for your profile to be closed.
Kind regards
Pharmacy Direct Team
Thank you for your feedback.
We will arrange for your profile to be closed.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s replyOfficial
28 Jun 2019, 16:41Dear member
Please be advised that you had previously obtained medication from the local pharmacy 03/06/2019. 30 day supply should only finish 03/07/2019.
As per medical aid rules; Each pharmacy is allowed to process a claim once every 25 days. The earliest claim date for your medication was 27/06/2019. The medication has been processed and was due to be dispatched today for delivery Monday 01/07/2019 or latest 02/07/2019 Tuesday. No break in therapy would occur. Thereafter medication would arrive automatically every 28 days.
We take note that you would prefer to use your local pharmacy.
We will close your profile accordingly.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply28 Jun 2019, 16:41
Official
Dear member
Please be advised that you had previously obtained medication from the local pharmacy 03/06/2019. 30 day supply should only finish 03/07/2019.
As per medical aid rules; Each pharmacy is allowed to process a claim once every 25 days. The earliest claim date for your medication was 27/06/2019. The medication has been processed and was due to be dispatched today for delivery Monday 01/07/2019 or latest 02/07/2019 Tuesday. No break in therapy would occur. Thereafter medication would arrive automatically every 28 days.
We take note that you would prefer to use your local pharmacy.
We will close your profile accordingly.
Kind regards
Pharmacy Direct Team
QP
Quintin P's updateReviewer Update
28 Jun 2019, 16:49Please be advised that I have not received 30 days supply as you have stated above from my local pharmacy, but only 28 days supply which would make the date 2019/07/01 for new collection, which you would not have been able to deliver in any case. Your email to me stated that delivery will only be sometime next week. The last time I checked the 2019/07/01 would have been Monday. In all honesty would you have been able to deliver the items on Monday? I do not think so.
QP
Quintin P's update28 Jun 2019, 16:49
Reviewer Update
Please be advised that I have not received 30 days supply as you have stated above from my local pharmacy, but only 28 days supply which would make the date 2019/07/01 for new collection, which you would not have been able to deliver in any case. Your email to me stated that delivery will only be sometime next week. The last time I checked the 2019/07/01 would have been Monday. In all honesty would you have been able to deliver the items on Monday? I do not think so.
QP
Quintin P's updateReviewer Update
28 Jun 2019, 16:57If your staff member that emailed me a reply about when I can expect delivery told me that delivery will be guaranteed for 2019/07/01, it would not have escalated to the current situation. Instead I was given a very vague "latest next week". When next week? Perhaps you should train your staff to give better comprehensive feedback to your clients. Also, the medicine was claimed on 2019/06/27, why was it not dispatched the same day? Why wait a full day before you dispatch medicine. The claim was processed very early yesterday morning. There is absolutely no excuse why it could not be dispatched yesterday already. You are just looking for excuses to cover yourself.
QP
Quintin P's update28 Jun 2019, 16:57
Reviewer Update
If your staff member that emailed me a reply about when I can expect delivery told me that delivery will be guaranteed for 2019/07/01, it would not have escalated to the current situation. Instead I was given a very vague "latest next week". When next week? Perhaps you should train your staff to give better comprehensive feedback to your clients. Also, the medicine was claimed on 2019/06/27, why was it not dispatched the same day? Why wait a full day before you dispatch medicine. The claim was processed very early yesterday morning. There is absolutely no excuse why it could not be dispatched yesterday already. You are just looking for excuses to cover yourself.
QP
Quintin P's updateReviewer Update
01 Jul 2019, 15:35Is there perhaps any reason why you would continue calling me? I consider the matter closed on my side and do not wish to recieve any further communication from Pharmacy Direct. I rejected 4 calls from you today. Kindly stop calling me as I do not wih to correspond further with you.
QP
Quintin P's update01 Jul 2019, 15:35
Reviewer Update
Is there perhaps any reason why you would continue calling me? I consider the matter closed on my side and do not wish to recieve any further communication from Pharmacy Direct. I rejected 4 calls from you today. Kindly stop calling me as I do not wih to correspond further with you.
Pharmacy Direct (Centurion)'s replyOfficial
01 Jul 2019, 15:50Dear member,
We attempted contacting you in order to finalize feedback on your complaint . As you are not accepting our calls herewith please find final feedback .
'" Please be advised that I have not received 30 days supply as you have stated above from my local pharmacy, but only 28 days supply which would make the date 2019/07/01 for new collection, ""
The local pharmacy that you obtained medication from 3 June 2019 claimed for a 30 days supply of treatment and not 28 days supply as dispensed to you. Your medical aid can be contacted to verify this information.
Your account has been closed and we will refrain from contacting you further as requested.
Kind regards
Pharmacy Direct team
We attempted contacting you in order to finalize feedback on your complaint . As you are not accepting our calls herewith please find final feedback .
'" Please be advised that I have not received 30 days supply as you have stated above from my local pharmacy, but only 28 days supply which would make the date 2019/07/01 for new collection, ""
The local pharmacy that you obtained medication from 3 June 2019 claimed for a 30 days supply of treatment and not 28 days supply as dispensed to you. Your medical aid can be contacted to verify this information.
Your account has been closed and we will refrain from contacting you further as requested.
Kind regards
Pharmacy Direct team
Pharmacy Direct (Centurion)'s reply01 Jul 2019, 15:50
Official
Dear member,
We attempted contacting you in order to finalize feedback on your complaint . As you are not accepting our calls herewith please find final feedback .
'" Please be advised that I have not received 30 days supply as you have stated above from my local pharmacy, but only 28 days supply which would make the date 2019/07/01 for new collection, ""
The local pharmacy that you obtained medication from 3 June 2019 claimed for a 30 days supply of treatment and not 28 days supply as dispensed to you. Your medical aid can be contacted to verify this information.
Your account has been closed and we will refrain from contacting you further as requested.
Kind regards
Pharmacy Direct team
We attempted contacting you in order to finalize feedback on your complaint . As you are not accepting our calls herewith please find final feedback .
'" Please be advised that I have not received 30 days supply as you have stated above from my local pharmacy, but only 28 days supply which would make the date 2019/07/01 for new collection, ""
The local pharmacy that you obtained medication from 3 June 2019 claimed for a 30 days supply of treatment and not 28 days supply as dispensed to you. Your medical aid can be contacted to verify this information.
Your account has been closed and we will refrain from contacting you further as requested.
Kind regards
Pharmacy Direct team
QP
Quintin P's updateReviewer Update
01 Jul 2019, 15:56Thank you.
Hopefully I will never have to deal with the level of incompetence that was set by you. It is clear that you only highlight certain information that is to the benefit of your image and wish to ignore other facts like the following on my previous replies:
"If your staff member that emailed me a reply about when I can expect delivery told me that delivery will be guaranteed for 2019/07/01, it would not have escalated to the current situation. Instead I was given a very vague "latest next week". When next week? Perhaps you should train your staff to give better comprehensive feedback to your clients."
"Also, the medicine was claimed on 2019/06/27, why was it not dispatched the same day? Why wait a full day before you dispatch medicine. The claim was processed very early yesterday morning. There is absolutely no excuse why it could not be dispatched yesterday already."
Regards.
Hopefully I will never have to deal with the level of incompetence that was set by you. It is clear that you only highlight certain information that is to the benefit of your image and wish to ignore other facts like the following on my previous replies:
"If your staff member that emailed me a reply about when I can expect delivery told me that delivery will be guaranteed for 2019/07/01, it would not have escalated to the current situation. Instead I was given a very vague "latest next week". When next week? Perhaps you should train your staff to give better comprehensive feedback to your clients."
"Also, the medicine was claimed on 2019/06/27, why was it not dispatched the same day? Why wait a full day before you dispatch medicine. The claim was processed very early yesterday morning. There is absolutely no excuse why it could not be dispatched yesterday already."
Regards.
QP
Quintin P's update01 Jul 2019, 15:56
Reviewer Update
Thank you.
Hopefully I will never have to deal with the level of incompetence that was set by you. It is clear that you only highlight certain information that is to the benefit of your image and wish to ignore other facts like the following on my previous replies:
"If your staff member that emailed me a reply about when I can expect delivery told me that delivery will be guaranteed for 2019/07/01, it would not have escalated to the current situation. Instead I was given a very vague "latest next week". When next week? Perhaps you should train your staff to give better comprehensive feedback to your clients."
"Also, the medicine was claimed on 2019/06/27, why was it not dispatched the same day? Why wait a full day before you dispatch medicine. The claim was processed very early yesterday morning. There is absolutely no excuse why it could not be dispatched yesterday already."
Regards.
Hopefully I will never have to deal with the level of incompetence that was set by you. It is clear that you only highlight certain information that is to the benefit of your image and wish to ignore other facts like the following on my previous replies:
"If your staff member that emailed me a reply about when I can expect delivery told me that delivery will be guaranteed for 2019/07/01, it would not have escalated to the current situation. Instead I was given a very vague "latest next week". When next week? Perhaps you should train your staff to give better comprehensive feedback to your clients."
"Also, the medicine was claimed on 2019/06/27, why was it not dispatched the same day? Why wait a full day before you dispatch medicine. The claim was processed very early yesterday morning. There is absolutely no excuse why it could not be dispatched yesterday already."
Regards.
QP
Quintin P's updateReviewer Update
01 Jul 2019, 16:01Also, to answer your statement:
" Please be advised that I have not received 30 days supply as you have stated above from my local pharmacy, but only 28 days supply which would make the date 2019/07/01 for new collection, ""
The local pharmacy that you obtained medication from 3 June 2019 claimed for a 30 days supply of treatment and not 28 days supply as dispensed to you. Your medical aid can be contacted to verify this information.
Previously I was on Monte-Air which comes in packs of 28, and not 30 like the Topraz. I was not aware that the Topraz was a pack of 30, until I had a good look at the bottle now.
You would in most probability also assume that the Topraz would come in 28 day packs if you are not used to it.
" Please be advised that I have not received 30 days supply as you have stated above from my local pharmacy, but only 28 days supply which would make the date 2019/07/01 for new collection, ""
The local pharmacy that you obtained medication from 3 June 2019 claimed for a 30 days supply of treatment and not 28 days supply as dispensed to you. Your medical aid can be contacted to verify this information.
Previously I was on Monte-Air which comes in packs of 28, and not 30 like the Topraz. I was not aware that the Topraz was a pack of 30, until I had a good look at the bottle now.
You would in most probability also assume that the Topraz would come in 28 day packs if you are not used to it.
QP
Quintin P's update01 Jul 2019, 16:01
Reviewer Update
Also, to answer your statement:
" Please be advised that I have not received 30 days supply as you have stated above from my local pharmacy, but only 28 days supply which would make the date 2019/07/01 for new collection, ""
The local pharmacy that you obtained medication from 3 June 2019 claimed for a 30 days supply of treatment and not 28 days supply as dispensed to you. Your medical aid can be contacted to verify this information.
Previously I was on Monte-Air which comes in packs of 28, and not 30 like the Topraz. I was not aware that the Topraz was a pack of 30, until I had a good look at the bottle now.
You would in most probability also assume that the Topraz would come in 28 day packs if you are not used to it.
" Please be advised that I have not received 30 days supply as you have stated above from my local pharmacy, but only 28 days supply which would make the date 2019/07/01 for new collection, ""
The local pharmacy that you obtained medication from 3 June 2019 claimed for a 30 days supply of treatment and not 28 days supply as dispensed to you. Your medical aid can be contacted to verify this information.
Previously I was on Monte-Air which comes in packs of 28, and not 30 like the Topraz. I was not aware that the Topraz was a pack of 30, until I had a good look at the bottle now.
You would in most probability also assume that the Topraz would come in 28 day packs if you are not used to it.