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Vijay N
1 reviews | Active since Sept 2021
12 Sept 2021, 11:13
Non delivery of chronic medication
This is now the third time my chronic meds have not been delivered. I called in last week second time to query my delivery, to be told they will escalate and have it delivered immediately. Nothing happened. No delivery. SO...the thing of utmost importance to Medicine Direct is that they claim and get paid...that process happens like clock work every month, but sadly they do not care if your meds get dispatched or not...processes and procedures in place to claim and get paid....nothing in place for delivery. I will most certainly be taking this up with Bonitas as they use Medicine Direct as DSP. LETS TRY TO CHANGE THAT!!!
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Replies (4)0
Replies (4)
Pharmacy Direct (Centurion)'s replyOfficial
13 Sept 2021, 08:14Dear Member
Thank you for bringing the matter to our attention.
The manager will be in contact with you to resolve your complaint.
Kind regards
Pharmacy Direct Team
Thank you for bringing the matter to our attention.
The manager will be in contact with you to resolve your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply13 Sept 2021, 08:14
Official
Dear Member
Thank you for bringing the matter to our attention.
The manager will be in contact with you to resolve your complaint.
Kind regards
Pharmacy Direct Team
Thank you for bringing the matter to our attention.
The manager will be in contact with you to resolve your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s replyOfficial
14 Sept 2021, 16:09Dear Member
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply14 Sept 2021, 16:09
Official
Dear Member
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
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Vijay N's updateReviewer Update
14 Sept 2021, 19:57Manager was in contact, but failed to provide any feedback as to WHY my meds was not received , despite me calling multiple times, when it should have been delivered.
Given an option, I most certainly opt NOT to use Pharmacy Direct. I am in the process to engage with Bonitas to have additional reliable service providers added that patients can use for chronic meds.
Given an option, I most certainly opt NOT to use Pharmacy Direct. I am in the process to engage with Bonitas to have additional reliable service providers added that patients can use for chronic meds.
VN
Vijay N's update14 Sept 2021, 19:57
Reviewer Update
Manager was in contact, but failed to provide any feedback as to WHY my meds was not received , despite me calling multiple times, when it should have been delivered.
Given an option, I most certainly opt NOT to use Pharmacy Direct. I am in the process to engage with Bonitas to have additional reliable service providers added that patients can use for chronic meds.
Given an option, I most certainly opt NOT to use Pharmacy Direct. I am in the process to engage with Bonitas to have additional reliable service providers added that patients can use for chronic meds.
Pharmacy Direct (Centurion)'s replyOfficial
17 Sept 2021, 12:23Dear Member
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply17 Sept 2021, 12:23
Official
Dear Member
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team