Non delivery of chronic medication by Pharmacy Direct

This has got to be the worst company that deals with the distribution of medication to chronic patients in the history of earth! Having sent a doctor's script to them on email on the 28th February 2019 to date being the 11th March 2019 the medication had not arrived. The emails sent to them lend on deaf ears, I have copied one below as an example:

It is with deep concern and disgust at the lack of professional service I receive from you I write this. Since the 28th February 2019 I’ve sent a patient’s new script for your attention marked as “urgent” and to date I still await delivery!

I am appalled by the service I receive from you each time I engage with you! Perhaps the loss of life due to your tardiness is what you await for in order to up your game in delivering chronic medical care to patients.

Don’t be surprised when I take this up with the media to expose your weak system that I have raised numerous times which fall on deaf ears! I will also be writing a very negative review on Hello Peter and be in contact with Radio 702 and anyone else who cares to listen! Just be warned that this may also be used as evidence against you when I bring a lawsuit against your company for loss of life!

Your services are so critical to human life yet you so easily disregard this and drag your feet when processing scripts as if you’re doing it for free. I refuse to be treated like a **** when we’ve opted to use you yet you act worse than public service health system! At a public hospital there’s no charge though ques are long but at least you walk out with your medication in your hand! With Pharmacy Direct you call the call center and are taken from pillar to post by the most unprofessional staff that seems never to know what they are dealing with.

I’ve said it before and I say it again your service is pathetic!!!!!!

Regards