Non delivery of Chronic medication

On Tuesday 31st August 2021 Pharmacy direct submitted a claim to Bonitas medical aid for Grant 00 and Helen Ann 01. On the 1st September I phoned Pharmacy direct at 13H00 to confirm the delivery of my medication. I asked them to only deliver some of the medication as I didn’t need all my prescribed medicine. On the 2nd September I phoned Pharmacy direct at 13H00 again to follow up on the delivery and find out how much I owed, as my medical aid funds have run out. I paid Pharmacy direct R932.49, despite them still owing me money, see second paragraph. On the 3rd of September I phoned Pharmacy direct at 8H45 and I was told that my medicine had been sent to despatch. I informed the operator that my medication would run out on Monday 6th September (check your recordings). Pharmacy direct is closed over the weekends. On Monday the 6th September I phoned at 8H10 and told the operator that I had no more medication I was told that the supervisor Rowanda would phone me in 10 minutes. At 12H26 I phoned back as I had not heard from anyone at Pharmacy direct. Again I was promised that Rowanda would phone me back in 10 minutes. At 14H50 I phoned again as once again I had not heard from anyone at pharmacy direct. I was once again promised that Rowanda will phone me back. Tuesday 7th September I have no Chronic medication I phoned Pharmacy direct at 8H10 this time I was told that Pharmacy direct doesn’t have all my medication. I informed the operator to please send what they have, I will have to go and collect the rest of the medication at another pharmacy. I was told that they would do so and that Rowand and a Pharmacist would call me.

On the 4th August I received my medication from Pharmacy direct I was charged for 10 vials of A-Lennon vitamin B12 10ml R216.98. I only ever get one. Only one vial was delivered to me. When I realised that I had been overcharged I phoned Pharmacy direct and I was told that R195.29 would be credited to my account. This has never been done.

I suffer from Diabetes Insipidus in July my Pharmacy informed me that on my Chronic medication I would have a co-payment of about R1000 and that I have to use Pharmacy direct for my medication. After a number of phone calls I got an emergency delivery after 10 days of my prescriptions been at Pharmacy direct. I thought it would get better how wrong I was. On the 4th September after much pleading and begging I received my chronic medication but I was told that they didn’t have DDAVP. I cut back on my daily intake and kept close to a bathroom and drank a lot of water and suffered cramping. I used my last pill on 10th September fortunately I received my DDAVP on the 10th September via emergency delivery. I cannot afford to pay the co-payment on DDAVP so I have no choice but to use Pharmacy direct. I have three days of pills left and then the following has to happen. I have to be hospitalised put on a drip, catheter and supplements. I will put out around about 24lt of urine in a day and consume about 20 lt of water. This will be at the cost of Bonitas