Non delivery of chronic medication

<p>Between Bonitas and Pharmacy direct we are held hostage. We are forced to use Pharmacy Direct to obtain chronic medication or pay the levy when we collect at a pharmacy of our choice. I sent the chronic script on the 7 July and spoke to a consultant who said it would be delivered within the week. Today I called and was advised that I must submit the amended script - depsite this having been done on the 7 July. The member has no chronic medication and no one at pharmacy direct can lodate the e-mail of the 7th. I submitted everything again today and was advised that we will have the medication within 24 - 48 hours. In the interim what do we do as he has no medication? </p>