NON DELIVERY

I send a 3 months script for Chronic medication but i only received 2. iWhen i realized they not delivering the 3rd, i decided to place a call on 8 April 2024 and was told it was a mistake from their side they'll rectify it. Was told later that day when i called that the mistake was rectified and the medication will be dispatched urgently. Today is Thursday and i decided to call again only to be told the medication has not yet been dispatched. My medication is now finished. When i called to find out where my medication is, one of the agents asks why did i finish the medication before time? Bonitas approved the claim on Monday the 8th already but today on Thursday the medication is still with them. What does URGENT mean to these people? I'm so ****ed and it looks like no one is willing to help. Every call you make you get told they'll escalate and make it urgent. What the hell does this Ronel (Pharmacist) lady do cause she's never available when you try to get hold of her? MONDAY-THURSDAY my ****** medication is still being packaged.