sD
saligh D

1 reviews | Active since Nov 2014

14 Jun 2022, 12:23

NO TRANSPARENCY

ORdered online as proposed by my medical aid I saw and perused the emails of there submission to the medical aid and saw the figures to be relatively higher than what i usually pay at a Clicks Pharmacy Generic or not in todays day and time i dont think client gives a **** about the brand of medication as long as it approved medication. Got a call operator advises me on a R65 a R22 and R105. to some sort and i think to myself that it fine i roughly pay around R165 for my med in c payment with clicks . TO my dismay i get a R761 co payment to pay to add i was told i would get this invoice to pay before dispensing my medication. waited since last friday for this invoice no invoice. till today when my medication comes through **** me but you guys want me to end up with a heart attack please collect your meds ill rather die then pay that **** for a service you call next time be transparent i will never recommend you company to any one nor will i ever use you again in futute.

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Replies (4)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply14 Jun 2022, 13:49
Official
Good day

We do apologize, this was a mistake on our side. We would like to set things right if you would be so kind. Please let us know if our clinical team can contact you or if you would like us to arrange a pickup of the meds.

Kind regards
Pharmacy Direct
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply14 Jun 2022, 15:20
Official
Dear Member
 
 We can confirm that the pharmacist has been in contact with you and feedback has been provided to your complaint. We do apologize for the inconvenience.
 
 Kind regards
 Pharmacy Direct Team
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saligh D's update14 Jun 2022, 19:31
Reviewer Update
We can open the complaint again cause the most important thing of all is not in my package.....the very first thing on the top of my script and you charged my medical aid for it please
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply15 Jun 2022, 08:34
Official
We do apologize. We are investigating as there were 9 items scanned out. We will send a follow up package as soon as possible.

Kind regards.