No statement - why make a payment ??

Why is it not possible to get an itemised statement - date dependant - as it is on a banking app. Lets just clarify - on ALL retail apps that I know of a statement of account can be requested at any time. Just seeing a balance on your account on the app is just not good enough. From a financial point if view - no statement no payment. From PD point of view, no payment no meds. I have never in my time with PD been sent a sms/email/wapp or a call reflecting a balance owed. Kindly try and fix your software so that this can be possible. Working through the call centre is just not for me - been there, done that.