1 reviews | Active since Sept 2015
No service delivery
Their online chat service is slower than a snail or non existent. Received an sms this mrning advising medication out for delivery today. Sent email at 14h50 enquring whether if possible to contact driver to get eta as I needed to go out. Sent another email at 15h19 once again no response. Called at 15h44 spoke to Charlotte who advised her manager Rowenda is dealing with this matter.apparently she called the driver who advised that he doesn't have my package. Rowenda then sent me email at 15h51 advising that delivery will take place 24/48hrs. Responded via email at 16h05 querying why did i receive an sms this morning and why did she tell me on 1/4 that delivery will take place today. She chose to ignore that email. Casandra also prmisd that there will be an after hour delivery which will take place anytime from 19h00. I'm still waiting.
Pharmacy Direct confirms receipt of your complaint, a manager will be in contact shortly to assist you and provide you with feedback.
Kind regards
Pharmacy Direct team
Pharmacy Direct confirms receipt of your complaint, a manager will be in contact shortly to assist you and provide you with feedback.
Kind regards
Pharmacy Direct team
We confirm that a manager has been in contact with you and provided you with feedback on your complaint that has been raised.
We apologize that the commitment for delivery last night was not kept. As per your confirmation you had sufficient medication at hand to take, as your stock from your previous deliveries should only be depleted by 9 April.
The expected delivery of last night was delivered today as confirmed with you and on all other queries raised you have been also been provided with feedback.
We apologize that your service expectation was not met and will always strive to improve.
Kind regards
Pharmacy Direct team
We confirm that a manager has been in contact with you and provided you with feedback on your complaint that has been raised.
We apologize that the commitment for delivery last night was not kept. As per your confirmation you had sufficient medication at hand to take, as your stock from your previous deliveries should only be depleted by 9 April.
The expected delivery of last night was delivered today as confirmed with you and on all other queries raised you have been also been provided with feedback.
We apologize that your service expectation was not met and will always strive to improve.
Kind regards
Pharmacy Direct team