1 reviews | Active since May 2016
No Service Delivery.
I suffer from Rheumatoid Arthritis and the only time I have ever received the correct medication was last Month. I try and keep my Health in check but cannot if there are 7 medications from the prescription missing. I have no Arcoxia which means I will be set back again never mind the other missing medication.
Good day Mrs Erica,
We confirm receipt of your complaint, a manager will be in contact shortly to assist you and provide you with feedback .
Kind regards
Pharmacy Direct team
Good day Mrs Erica,
We confirm receipt of your complaint, a manager will be in contact shortly to assist you and provide you with feedback .
Kind regards
Pharmacy Direct team
Dear Mrs Nel,
We confirm that a manager has been in contact with Mr. Nel to assist with the complaint that has been raised and we have provided him with the following feedback. Unfortunately we were not able to include all your medication in your delivery due to an account that is outstanding. Medication not included in the delivery is items that are not being covered by your scheme and also items attracting an additional co-payment.
It is important that your account is paid up to date every month, this will insure that we will be able to supply you with all your medication on your due date.
We informed you of your account being in arrears and that all your medication will not be included in the delivery on 9 July and 2 August.Communication of your co-payments and balance is also included on each invoice with your medication delivery.
Mr. Nell has now confirmed that he will settle the account in arrears today, a statement will be emailed to him shortly.
Kind regards
Pharmacy Direct team
Dear Mrs Nel,
We confirm that a manager has been in contact with Mr. Nel to assist with the complaint that has been raised and we have provided him with the following feedback. Unfortunately we were not able to include all your medication in your delivery due to an account that is outstanding. Medication not included in the delivery is items that are not being covered by your scheme and also items attracting an additional co-payment.
It is important that your account is paid up to date every month, this will insure that we will be able to supply you with all your medication on your due date.
We informed you of your account being in arrears and that all your medication will not be included in the delivery on 9 July and 2 August.Communication of your co-payments and balance is also included on each invoice with your medication delivery.
Mr. Nell has now confirmed that he will settle the account in arrears today, a statement will be emailed to him shortly.
Kind regards
Pharmacy Direct team