No sense of urgency for chronic medication.

We have been clients of pharmacy direct for many years only due to the fact that we are with Bonitas medical aid, I cannot say that it has been a good experience, from getting the correct medication to delivering the medication on time. Pharmacy Direct has used the incorrect ICD10 codes last month when putting through the chronic claim with Bonitas hence we had an outstanding amount of over R1100. I queried this 3-4 weeks ago to make sure they sort it out before our next collection. Not to my surprise, it has not been sorted out, I have sent numerous e-mails and made plenty of phone calls for them to correct their error as I am unable to get my husbands chronic diabetic medication from them as our account reflects that we are in arears, I communicated with Leaveil Jegels via email who "assured" me that this will be sorted out in time, I then received a phone call from Narisha who promised to call me back last week before COB but clearly Narisha lost track of time as 7 COB's has already passed. I have informed our doctor that my husband is late on his chronic for a week now and she will be taking this further as Pharmacy Direct will be held responsible should anything happen to him. All I ask is for someone to call me and give us the medication in the mean time until they sort out the internal error but seems as if that is too difficult for them. We have also resorted to picking up the medication from them directly as they always deliver a good few days late.I am disgusted that there is no urgency in this matter!!!