LM
Lucia M
1 reviews | Active since May 2013
23 May 2022, 13:11
No sense of urgency
Good day
Yet again, I was admitted in hospital, sent my prescription through to pharmacy direct on the 3rd May for my chronic medication. I am still waiting. Their whatsapp is pretty much useless cause they answer whenever they feel like. When you call no one gives you a straight answer.
Does this service provider understand the need for chronic medication. Can my meds be delivered as soon as possible. I cannot wait an entire month for medication when I was told that their turn around time is 10 days.
I have to be sick again before I get my meds. It's really not fair.
Lucia *** File number: 6CE5D5
Helpful (0)
Replies (3)0
Replies (3)
Pharmacy Direct (Centurion)'s replyOfficial
24 May 2022, 12:07Dear Member
We can confirm that the manager has tried contacting you. We see you do have am outstanding balance which could be causing the delay in delivery. However we have dispatched your meds urgently and will follow up on delivery.
Kind regards
Pharmacy Direct Team
We can confirm that the manager has tried contacting you. We see you do have am outstanding balance which could be causing the delay in delivery. However we have dispatched your meds urgently and will follow up on delivery.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply24 May 2022, 12:07
Official
Dear Member
We can confirm that the manager has tried contacting you. We see you do have am outstanding balance which could be causing the delay in delivery. However we have dispatched your meds urgently and will follow up on delivery.
Kind regards
Pharmacy Direct Team
We can confirm that the manager has tried contacting you. We see you do have am outstanding balance which could be causing the delay in delivery. However we have dispatched your meds urgently and will follow up on delivery.
Kind regards
Pharmacy Direct Team
LM
Lucia M's updateReviewer Update
27 May 2022, 12:17Good day
Pharmacy direct usually sends the meds and I pay the copayment later. At this point I still don't have medication and I am out. On the 25th March I paid R975, so I am actually surprised when you say I have an outstanding balance.
The copayment is paid after I have received the meds. Please can someone deliver my meds today.
Pharmacy direct usually sends the meds and I pay the copayment later. At this point I still don't have medication and I am out. On the 25th March I paid R975, so I am actually surprised when you say I have an outstanding balance.
The copayment is paid after I have received the meds. Please can someone deliver my meds today.
LM
Lucia M's update27 May 2022, 12:17
Reviewer Update
Good day
Pharmacy direct usually sends the meds and I pay the copayment later. At this point I still don't have medication and I am out. On the 25th March I paid R975, so I am actually surprised when you say I have an outstanding balance.
The copayment is paid after I have received the meds. Please can someone deliver my meds today.
Pharmacy direct usually sends the meds and I pay the copayment later. At this point I still don't have medication and I am out. On the 25th March I paid R975, so I am actually surprised when you say I have an outstanding balance.
The copayment is paid after I have received the meds. Please can someone deliver my meds today.
Pharmacy Direct (Centurion)'s replyOfficial
27 May 2022, 14:07Good afternoon
We can confirm that the manager has been in contact with you and feedback have been provided to your enquiry.
Kind regards
Pharmacy Direct team
We can confirm that the manager has been in contact with you and feedback have been provided to your enquiry.
Kind regards
Pharmacy Direct team
Pharmacy Direct (Centurion)'s reply27 May 2022, 14:07
Official
Good afternoon
We can confirm that the manager has been in contact with you and feedback have been provided to your enquiry.
Kind regards
Pharmacy Direct team
We can confirm that the manager has been in contact with you and feedback have been provided to your enquiry.
Kind regards
Pharmacy Direct team