No response to emails.

Why doesn't Pharmacy Direct respond to emails anymore? My wife emailed them on the 24 April about an excess of medication that they delivered. On the 25 April she received a response from Fortunate Maswanganyi, saying they were escalating it to the clinical department and then nothing No response after. My wife has been sending emails asking what is happening and getting zero response. Also, on the 20 April my wife sent an email about a details update. Still no response to that email. This is terrible customer service. Do not phone me. Only email.