dM
dudley M

1 reviews | Active since Aug 2013

13 Feb 2024, 09:49

No open item statement available on the member portal - over and underdelivery

Is it possible that you can out a detailed statement of account on your member portal that will align with the delivery and the charges. Trying to request one is worse than pulling teeth and "passing the buck" is always the option. If this is available please let me know how, and if not please update the member portal to be able to move forward with the times. One can get an open item statement from almost 100% of retailers- why not here. All you get is an SMS telling you what is owing which is not good for personal financial control. Whilst on this platform kindly advise how PD are able to deliver up to 8/6 scripts, and on the other hand 3/6 on the 2nd delivery and then sms's telling you you have 2/6 left after 2 incorrectly delivered. And by the way - there is no Mrs Morris - kindly refrain from sending out sms's for a Mr/Mrs when the principle and dependant are both males. Member 886E58. I have never liked dealing with the dedicated pharmacy as I have never had issues with my local one. I left PD for year (nov 22- Nov 23) for exactly the above reasons - and yet they have not been solved.

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Replies (1)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply13 Feb 2024, 10:03
Official
Dear member
 
Thank you for bringing the matter to our attention.

 The manager will be in contact with you shortly to resolve your complaint.
 
 Kind regards
 Pharmacy Direct Team