1 reviews | Active since Mar 2015
No medication delivered while the script was sent through to them 7days ago!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Bad service up until now I'm still waiting for my medication to be sent through to me a script was set through to them last week Tuesday marked URGENT and I even got a confirmation sms on the following day (Wednesday). I did a follow up on Friday and I was told I will be sorted out within 24 to 48 hours and I assumed I will get my medication on Monday (Yesterday). I did a follow up again yesterday and the stories keep on changes mind you I don't have medication. I called again today the story changes I will get my medication tomorrow . I called Life sense, Medshield and Pharmacy direct seemingly nobody wants to take ownership and give me a definite answer when is the medication going to be couriered to me. I spoke to Jabu at Lifesense, Pharmacy direct ( Winstonia, Deborah and 2 other agents the past 7days)
Thank you for bringing the matter to our attention.
The Manager will be in contact with you in order to resolve.
Kind regards
Pharmacy Direct.
Thank you for bringing the matter to our attention.
The Manager will be in contact with you in order to resolve.
Kind regards
Pharmacy Direct.
We confirm that a Fund Account Manager had been in contact with you to assist and provide you with feedback .
Pharmacy Direct's service level agreement for processing of a new prescription is 5-7 working days. Kindly note that 3 sms notifications were sent 19/06/2019, 22/07/2019 & 14/08/2019 as a reminder that the doctors prescription expired. Unfortunately the prescription was only renewed on the 09/10/2019 which resulted in a delay. Please remember to submit your prescription in advance in order for Pharmacy Direct to ensure on time delivery.
Arrangements has been made for urgent delivery of your medication.
Kind regards
Pharmacy Direct.
We confirm that a Fund Account Manager had been in contact with you to assist and provide you with feedback .
Pharmacy Direct's service level agreement for processing of a new prescription is 5-7 working days. Kindly note that 3 sms notifications were sent 19/06/2019, 22/07/2019 & 14/08/2019 as a reminder that the doctors prescription expired. Unfortunately the prescription was only renewed on the 09/10/2019 which resulted in a delay. Please remember to submit your prescription in advance in order for Pharmacy Direct to ensure on time delivery.
Arrangements has been made for urgent delivery of your medication.
Kind regards
Pharmacy Direct.