1 reviews | Active since Dec 2017
No delivery of chronic medication
We have been waiting for my Mom's chronic medication to be delivered since the first week of November. Despite faxing chronic prescription numerous times and having received three sms's saying the medication will be delivered within 5-7 days, we are still waiting on its arrival. Tried phoning Pharmacy Direct then they insist they did not get such a prescription, when i asked why the system would send sms's on the days the scripts were faxed, they still say they don't have a prescription, we must send it again. How many times do we have to send scripts to ensure delivery or should I just wait till my Mom dies? Really really atrocious service!
Good morning Mrs. April
Thank you for bringing the matter to our attention.
The manager will contact you shortly in order to resolve.
Kind Regards
Pharmacy Direct.
Good morning Mrs. April
Thank you for bringing the matter to our attention.
The manager will contact you shortly in order to resolve.
Kind Regards
Pharmacy Direct.
Good day Mrs. April
Please be advised that the manager is trying to reach you telephonically, but you are not reachable. Please advise where we can contact you?
Kind regards
Pharmacy Direct.
Good day Mrs. April
Please be advised that the manager is trying to reach you telephonically, but you are not reachable. Please advise where we can contact you?
Kind regards
Pharmacy Direct.
Good day Mrs. April
Please be advised that the manager contacted you telephonically on the 29/12/2017 to advise that the updated prescription is still outstanding. It was advised that the prescriptions was sent from doctors rooms on numerous occasion. A search was conducted for the fax with doctors fax number. Only one fax was received in August 2017 and the documents was for another patient. The manager requested for the prescription to be sent directly to her in order to expedite delivery. A new prescription was received 02/01/2018 and the medication was dispatched 03/01/2018. Delivery takes 24-48 hours.
Parcel is on a trip sheet for delivery today.
Please feel free to contact us should you have any enquiries.
Regards
Pharmacy Direct.
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Good day Mrs. April
Please be advised that the manager contacted you telephonically on the 29/12/2017 to advise that the updated prescription is still outstanding. It was advised that the prescriptions was sent from doctors rooms on numerous occasion. A search was conducted for the fax with doctors fax number. Only one fax was received in August 2017 and the documents was for another patient. The manager requested for the prescription to be sent directly to her in order to expedite delivery. A new prescription was received 02/01/2018 and the medication was dispatched 03/01/2018. Delivery takes 24-48 hours.
Parcel is on a trip sheet for delivery today.
Please feel free to contact us should you have any enquiries.
Regards
Pharmacy Direct.
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