No Delivery!!!

On Monday 08th I had noticed that Pharmacy Direct had processed my husbands medication from the medical aid. On Wednesday 10th I had contacted the Pharmacy to inquire when delivery will take place as I needed to ensure I was home. Again on the 11th I had contacted and inquired and advised that some of my husband's medication was already finished and some will make till Saturday 13th - knowing that the pharmacy is closed on weekends I requested that please could they deliver by Friday the 12th the latest. Again on Friday the 12th when I had phoned through I was advised that the medication was not dispatched yet - after speaking to Larishka ( Manager) who was phenomenal and understanding; she escalated my issue and insisted that the medication be delivered today ( Friday 12th) - I had made 6 calls during the cause of the day ; just to be ignored; When I phoned at 15h30 and advised that I still haven't received the medication - knowing that they close at 16h00 - I was assured that the parcel was dispatched and was on route for delivery. I had even received the sms stating the parcel was being dispatched.

AT 21h42 - I still have not received my husbands medication - which tablets finish off tomorrow night - I don't have any for Sunday night - his medication is chronic medication and unfortunately cannot afford to miss taking it -

The one consultant was so arrogant and advised that if I wanted the tablets so desperately I should go collect it - Yes I do also stay in Centurion and would have collected it if I had a car - my car was in Melrose till late - I had no transport to collect; unfortunately I do rely on the delivery service.

Please if you make a promise - you should keep to it.