No chronic meds for a month

I supposed to get 2 months supply and was charged for the 2 months. However I only received 1 month. Thinking that they will sort this out as they despatched the medication I waited a week for medication. And this is chronic meds they said a rush will be put on system and waiting 3days for delivery. It's now 1 week 3 days with no meds. Which is a hugh health risk I am really disappointed in the service for this. As they are putting ones health on the line and currently I am so ill. I had to go to the doctor to help. But due to medical aid I am unable to get an emergency stock as the cost is so high. Come on pharmacy direct stop putting your clients health at risk. I have a tracking number after their 3rd day and they don't even say which courier company they using. I was told that the meds come from jhb. Should they not have branches in our major cities so there is no long process and long waiting period.