No chronic medication for 2weeks

I am really disappointed by the service I have received from Pharmacy Direct. I currently am currently on my companies Med aid. I have been waiting 2 weeks for my chronic medication which I have now run out of, I received a call on Tuesday(26.10.2021) and advised the lady that I urgently require the medication she advised me she would mark it for urgent and would get delivery on the same day. On the 27th I called to follow up on my medication and was told it hasn't been dispatched yet. I explained to the lady that the medication is my chronic medication and I need it urgently. She was so unhelp and not willing to go the extra mile to ensure I received my chronic medication. Today is the 30.10.2021 I have run out of chronic medication and Monday is a holiday so that means it is now 7 days since I haven't taken my chronic medication.