No answer when calling the contact number, slow response on emails

<p>I am on chronic depression medication and get really sick if I do not take my medication as perscribed. Every time I try to call the contact number, after holding for 5 minutes, I simply get cut off. When I email the email address it takes 3 days for them to reply. This is unexceptable. I was told to make use of Pharmacy direct by my medical aid for delivery of my chronic medication but every month have to struggle to get my medication delivered to me. This is chronic medication, which means I cannot miss a dose, but still I struggle to confey the urgency to you. I am not able to get hold of you on any of your communication channels. Please look into this as I am sure lots of other clients are experiencing the same fustration as I am to even just get hold of someone to speak to. Really poor service indeed. Unexeptable.</p>