Negligence in Chronic Delivery

<p>Last Tuesday 17 Jan I sent through my chronic script early the morning. I had been away and only got the script the Monday. I phoned the Tues and arranged urgent delivery coz our meds finished the Fri. I followed up Fri afternoon coz the meds hadnt arrived. I was told they are waiting for my new script. I told them they had already got it the Tue morning. They then said they had got t Tue but it had not been entered on my file. They promised they would send it urgently today. When I phoned this morning it still had not been dispatched. Ten minutes after I put the phone down someone phoned to confirm something on the script. It seems that I was **** to and had I not phoned they would not have despatched. I am now only going to get our meds on Wed; this is 5 days late!!! My son has serious epilepsy. Pharmacy Direct obviously isnt too concerned for the well being of their patients. I have to use them because of Bonitas and regret that terribly.</p>