Medicine not delivered

I would like to lodge a formal complaint against Pharmacy Direct. On Monday, 20 December 2021, I've sent my prescriptions to Pharmacy Direct and requested them to schedule the delivery of my medicine for Tuesday, 4 January 2022.

Pharmacy Direct claimed all 7 items on my prescription from my medical aid (Fedhealth) on 4 January 2022, but only delivered 2 items, late on Wednesday 5 January 2022. I've made several phone calls to Pharmacy Direct to complain. They promised me to deliver the outstanding 5 items on Thursday, 6 January 2022. The outstanding medicine was never delivered on 6 January. It is now 8 January 2022 and I still haven't received my outstanding medicine.

Pharmacy Direct put me in a situation where I don't have tablets to take for my medical conditions, and therefore put my health seriously at risk. I feel my rights have been violated. I've also sent my complaint letter to my medical aid. I seriously hope that my medical aid will terminate their contract with Pharmacy Direct. I will never make use of Pharmacy Direct again.