medication repeatedly sent to the wrong city

Iv repeatedly had my medication delivered to dbn when im in jhb and i didnt even move. I have repeatedly notified them of my address via various means(telephonically and via email). On querying, the consultant, Nel asks me if theres any way i can get it from dbn or if im going to dbn anytime soon?!!! When asked to speak to the manager, she makes me hold for 30minutes only to tell me that theres no answer and he’l call me. Unfortunately every time theyv sent it to durban, I had to purchase my medication from another pharmacy since its contraceptives and cannot be missed... Basically Its like im paying double for my medication. Im really disappointed that bonitas uses pharmacy direct. I have no idea of any other method to stress my address in jhb to pharmacy direct and feel helpless.