Medication not received in two months

I am a Bonitas member and I am required to use them for medication. I submitted a prescription on 8 December 2022 on their portal and had not received the medication by year end. I called the first week of January to enquire and I was told that the pharmacist needed clarity on an item on the script from the doctor and they could not get ahold of the doctor in December however it had been sorted out and I would be receiving my medication.

Two weeks passed and I still had not received the medication. I called again ansd was told the same story about the pharmacist not being able to contact the doctor. I was then sent an email by the pharmacist informing me of this. I contacted the doctor's rooms *(and managed to get to them)and was given the doctor's personal number which I shared with the pharmacist via email. I never received a response. On the 2nd of February, I called to cancel the prescription and collect it at my local pharmacy as it is almost two months now without receiving my medication.

This has been the worst experience and a major inconvenience. The service from their whatsapp line is very poor and you'll never get a response.