Medication Next Month

This morning I spoke to Craig at pharmacy direct (PD), he was short-tempered as he tried to explain why PD couldn't deliver my medication after which I sorted out the problem, phoned PD again and explained to Nthabiseng that the medication from another pharmacy was reversed, confirm by the medical aid, and that PD can send my medication as I don't have any. I later received a sms stating that because i received my medication from another pharmacy (which I reversed, and told Nthabiseng) they will only be able to send it next month, so this cost me another phone call to PD to order the medication and only then they checked to see if the order from the other pharmacy was reversed. Why does the consumer have to call twice before the problem is resolved?