Medical aid debacle

Bonitas medical aid has given us this pharmacy to deal with for medicine every month. 1} You never know when they deliver and if you are not home you will get it 2 weeks later. Insulin with the ice melted.. There is no phone call at all and no reminder that your medicine is due. If there is a reason why they can't deliver you will not know till you have queried. 2} Every six months i sent new prescriptions and 3 weeks later when i query the medicine delivery. I am told that my prescriptions expired. This month, after i have confirmed my prescriptions twice i have been told that my prescriptions expired. It cost me another 8 emails and a talk to a managers Mrs. Westonia and Mrs Sithole to try and get my medicine. It is the 27th and in three day's time this month's supply expires and it like this every month. a rush after i have complaint. We have been told by Mrs. Westonia to go to other pharmacies if we are not happy but she knows as a pensioner if i go somewhere els i have to pay 50 percent at least on the insulin. My medical aid is with Bonita's and when i complain to them. They sent me a email to contact Pharmacy direct. No interest in me whatsoever. Thanks Bonita's