Life-threatening incompetence

I sent my mom's prescription at 06:03 on Tuesday morning. When I called on Wednesday it had not even been opened - apparently there is a 24 - 48 hour period before e-mails are even read. I was assured that it would be marked as urgent. Today I am told that the prescription is still being processed and we will not receive the medication today! My mom ran out of meds 3 days ago! She is on heart medication and blood thinners among others - life-saving medication - and what am I told? There are "processes" that must be followed. I know that there are no deliveries at the weekend which means that my mom will be without her meds for another two days! If she develops a blood clot and dies because of their processes? We had to change over to Pharmacy Direct about 6 months ago and have NEVER received her medication on time.