WL
Warren L

1 reviews | Active since Feb 2011

29 Dec 2018, 15:51

Lazy and negligent service/pharmacists

I just received my script and it only contains one of the prescribed medicines. Camcolit. The Zytomil and the Epitec were not included and this is a massive problem. I now have to get the medicine from a pharmacy where I will need to pay an exorbitant amount as a co-payment. I cannot wait for you to rectify the issue as I get sick without the medication, I am terribly disappointed and to be frank, livid.

My previous order was also not up to standard as my dosage descriptions in the boxes were incorrect.

What's more, I am basically forced to obtain my chronic medication through Pharmacy direct, as Bonitas penalizes me with massive co-payments when using any other pharmacies.

0
Replies (3)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply31 Dec 2018, 07:10
Official
Good day, 

We confirm receipt of your complaint, a manager will be in contact with you shortly to assist and provide you with feedback. 

Kind regards 

Pharmacy Direct Team
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply31 Dec 2018, 10:34
Official
Dear Member, 

We confirm that a Fund Account Manager has been in contact with you and assisted you on your complaint that has been raised. 

Kind regards 
Pharmacy Direct team
WL
Warren L's update07 Jan 2019, 08:37
Reviewer Update
Thank you, the problem was expedited.