Late delivery, poor service

A new script was emailed on 4 May 2015 to Pharmacy Direct with clear indication that medication is required before 22 May 2015. Confirmation was received via email that they received it. <br> On 20 May 2015 we followed up on delivery. Now there is an outstanding account and the script can not be delivered.<br> In the first place earlier medication was delivered with a statement indicating R0-00 co-payment. Therefore we made no payment. Secondly, we were not informed that the medical aid did not pay it in full and that there is a balance. Thirdly, when (if) someone made up the script and saw that there is an outstanding amount, should he/she not phone the customer? <br> We have now paid the amount and still await feedback regarding the delivery of the script.<br> This is not the first time we have had issues with Pharmacy Direct. They do not phone back, they do not know the meaning of customer service. <br> Bonitas - this is a service delivered to your company. How is this acceptable service? One would like to see that Bonitas take action against Pharmacy Direct.<br>