Late delivery of medication

My first encounter with Pharmacy Direct was mid 2024 and for the most parts their service was good so this year March when I got my new scripts for oral meds and home injections I gave them to Pharmacy Direct for dispensing expecting the continued decent service. However, every single month when it is time for my medication to be delivered I am on the phone with customer service because my oral medication is either late or I don't receive all my meds or I receive meds I ask them not to send.

Once again this month my oral medication is late and the icing on the cake my injections are also late. I can't miss my injections because it breaks the sequence and puts me at risk of creating antibodies and rejecting the injections and possibly putting out of remission.

Last week I was called by a gentleman that informed me my meds will be dispensed on 18 June and I informed him that that is okay but I need it before Friday. On the 18th no delivery notification. I contacted customer service twice and each time I was told the meds are being processed and will be dispensed soon and I informed them I need my injections today (Friday 20/06) but they never arrived so now I must spend the weekend without my oral meds or injections and come next week I will probably only get my medication on Tuesday, if lucky, leaving me 4 days late for my injections.

Pharmacy Direct are not doing this service for free or doing me a favour, my meds are paid for by my medical aid yet I am left here asking where my meds are. This level of service is unacceptable! You are playing with people's health! When my repeat scripts end in a few months time I will not be handing my new scripts to Pharmacy Direct; I'd rather take the drive to collect my meds cause the benefit of delivery is only nice when it's on time.

P.s The customer service team are great! They always try to help the best they can.