Late delivery of medication

My medical aid (Bonitas) will only pay for my chronic medication if I get it from Pharmacy Direct, so, unless I want to pay for my chronic medication myself, I am forced to get my medication from Pharmacy Direct.

I submitted my new script to Pharmacy Direct on 24 May 2019 and have still not received my prescribed medication. I did get a call from them last week wanting to know if I am willing to take the generic replacement for Peplock. Since the price difference was only R2, I told the person I prefer the original. At no time was I told that Peplock was actually out of stock. When I enquired today (I've now been without my medication for a week), I spoke to a person who spoke so lazily and unclearly that I struggled to hear her, but eventually could determine that she was telling me that the delivery of the medication is delayed because Peplock is out of stock.

I phoned my medical aid and complained, and after Fatima at Bonitas phoned Pharmacy Direct herself, she told me that I could go to my local pharmacy and pay cash for my medication so that I could get it.

Is this the sort of service we must be happy with? Unacceptable!