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johan.jvanvuuren johan.jvanvuuren
1 reviews | Active since Dec 2016
27 Aug 2021, 14:22
Late delivery of chronic medication for 48 months
Pharmacy Direct had been delivering chronic medication later and later each month form 2016. Every Month I have to phone and request to speak to a manager and even then the medication is late. I will run out of medication on Sunday (once again) and they just don't care. I bought almost a month medication just in this year from another pharmacy to cover the gap created with Pharmacy direct non existing service.
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Replies (4)
Pharmacy Direct (Centurion)'s replyOfficial
27 Aug 2021, 14:51Dear Member
Thank you for bringing the matter to our attention.
The manager will be in contact with you to resolve your complaint.
Kind regards
Pharmacy Direct Team
Thank you for bringing the matter to our attention.
The manager will be in contact with you to resolve your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply27 Aug 2021, 14:51
Official
Dear Member
Thank you for bringing the matter to our attention.
The manager will be in contact with you to resolve your complaint.
Kind regards
Pharmacy Direct Team
Thank you for bringing the matter to our attention.
The manager will be in contact with you to resolve your complaint.
Kind regards
Pharmacy Direct Team
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johan.jvanvuuren johan.jvanvuuren's updateReviewer Update
29 Aug 2021, 23:57Pharmacy Direct contacted Me Friday afternoon. The manager promised me my medication WILL be delivered that evening needless to say, they never pitched up although I was at home and awake till 01H00 Saturday morning, So officially I am without my chronic medication.
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johan.jvanvuuren johan.jvanvuuren's update29 Aug 2021, 23:57
Reviewer Update
Pharmacy Direct contacted Me Friday afternoon. The manager promised me my medication WILL be delivered that evening needless to say, they never pitched up although I was at home and awake till 01H00 Saturday morning, So officially I am without my chronic medication.
jj
johan.jvanvuuren johan.jvanvuuren's updateReviewer Update
30 Aug 2021, 23:12 Pharmacy Direct contacted Me again today. The manager (not the same one as Friday) promised me my medication WILL be delivered this evening. she confirmed my delivery address as being my home address. It is 11H00 still not delivery. They claimed the medication on the 20 of August from Bonitas ? when I took the script to Another pharmacy I was informed that there is another blood pressure pill on the scrip that was never issued by Pharmacy Direct? This greatly shows the total incomitances of personnel. It is the second time that FD don't issue the full scrip or wrong scrip
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johan.jvanvuuren johan.jvanvuuren's update30 Aug 2021, 23:12
Reviewer Update
Pharmacy Direct contacted Me again today. The manager (not the same one as Friday) promised me my medication WILL be delivered this evening. she confirmed my delivery address as being my home address. It is 11H00 still not delivery. They claimed the medication on the 20 of August from Bonitas ? when I took the script to Another pharmacy I was informed that there is another blood pressure pill on the scrip that was never issued by Pharmacy Direct? This greatly shows the total incomitances of personnel. It is the second time that FD don't issue the full scrip or wrong scrip
jj
johan.jvanvuuren johan.jvanvuuren's updateReviewer Update
01 Sept 2021, 22:47Medication Was delivered 10 days after it was claimed from medical aid and 5 days after it was promised by FD management
I had to pay another pharmacy R3500 to get the medication I ran out of 3 days before it was delivered
FD management said they will reimburse me for the medication, and the manager will supply me with a email address so I can contact her directly if there is a problem, unnecessary to say that did not happened
I had to pay another pharmacy R3500 to get the medication I ran out of 3 days before it was delivered
FD management said they will reimburse me for the medication, and the manager will supply me with a email address so I can contact her directly if there is a problem, unnecessary to say that did not happened
jj
johan.jvanvuuren johan.jvanvuuren's update01 Sept 2021, 22:47
Reviewer Update
Medication Was delivered 10 days after it was claimed from medical aid and 5 days after it was promised by FD management
I had to pay another pharmacy R3500 to get the medication I ran out of 3 days before it was delivered
FD management said they will reimburse me for the medication, and the manager will supply me with a email address so I can contact her directly if there is a problem, unnecessary to say that did not happened
I had to pay another pharmacy R3500 to get the medication I ran out of 3 days before it was delivered
FD management said they will reimburse me for the medication, and the manager will supply me with a email address so I can contact her directly if there is a problem, unnecessary to say that did not happened