Lack of Service / Response

Good Day i would like note some ongoing issues with Pharmacy Direct. i sent an email to them on 15 Nov 2021 to enquire about the amount they want me to pay. they sent me the statement on the same day. i sent back my queries relating to the statement back on the same day and to this day they keep smsing me to pay my account which firstly i would like answers to my questions before paying as i do not agree with their amount. secondly it is extremely concerning when you have a pharmacy that doesn't know what they are doing and certainly does not know what the meaning of URGENT is. the manager has phoned me and they keep sending me the statement and not reading my enquiry. i will never ever use them again as they are *********** and should not be working with medicine if it is chronic and you need it. i will rather support my local pharmacy who is caring, friendly and i never have to fight everytime i need something. i should have the right to get my medicine from any pharmacy and not have to pay in.