Lack of service Pharmacy Direct

Pharmacy Direct again promised me they will call me back in their answer to my request. First they said we own them nothing then they said we must pay the outstanding amount. which was done. And since longer than a week passed no call no feedback and no pills. I which their overseas company can read these replies but it seam they don't care as well. Can the medical board do something. O don't they care as well and still get paid.