NM
Nompi M
1 reviews | Active since Feb 2020
12 Aug 2022, 08:59
lack of service
Poor service every time i call in agents advise that they loading urgent delivery for my medication to be delivered its been since the 3rd of this month i still haven't received anything delivered to me i don't know what urgent means in pharmacy direct language cause clearly they just seem to care how a client feels and this is upsetting as the medication required is for chronic management how does one keep healthy when you cannot rely on your medication to be delivered.
Helpful (0)
Replies (5)0
Replies (5)
Pharmacy Direct (Centurion)'s replyOfficial
12 Aug 2022, 09:04 Dear Member
Thank you for bringing the matter to our attention.
The manager will be in contact with you to resolve your complaint.
Kind regards
Pharmacy Direct Team
Thank you for bringing the matter to our attention.
The manager will be in contact with you to resolve your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply12 Aug 2022, 09:04
Official
Dear Member
Thank you for bringing the matter to our attention.
The manager will be in contact with you to resolve your complaint.
Kind regards
Pharmacy Direct Team
Thank you for bringing the matter to our attention.
The manager will be in contact with you to resolve your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s replyOfficial
12 Aug 2022, 10:55 Dear Member
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply12 Aug 2022, 10:55
Official
Dear Member
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
NM
Nompi M's updateReviewer Update
12 Aug 2022, 19:23yet again lack of service from you guys, well at least this time I'm not surprised cause its a norm for everyone at pharmacy direct to over promise and under deliver, a manager (Casandra) called me this afternoon surprisingly and told me that my medication will be delivered today around 6-7pm and its 7:20 now still no medication. one thing though at least this time i got an sms confirmation to show that something is being done but still this doesn't honestly make anything better for me as still the query isn't resolved and why are queries being attended to only when one publicly complains.
NM
Nompi M's update12 Aug 2022, 19:23
Reviewer Update
yet again lack of service from you guys, well at least this time I'm not surprised cause its a norm for everyone at pharmacy direct to over promise and under deliver, a manager (Casandra) called me this afternoon surprisingly and told me that my medication will be delivered today around 6-7pm and its 7:20 now still no medication. one thing though at least this time i got an sms confirmation to show that something is being done but still this doesn't honestly make anything better for me as still the query isn't resolved and why are queries being attended to only when one publicly complains.
NM
Nompi M's updateReviewer Update
14 Aug 2022, 05:50Medication got delivered 12 August hust after 8pm.
Thank you.
Thank you.
NM
Nompi M's update14 Aug 2022, 05:50
Reviewer Update
Medication got delivered 12 August hust after 8pm.
Thank you.
Thank you.
Pharmacy Direct (Centurion)'s replyOfficial
15 Aug 2022, 08:32Thank you for confirming. Apologies for the inconvenience.
Pharmacy Direct (Centurion)'s reply15 Aug 2022, 08:32
Official
Thank you for confirming. Apologies for the inconvenience.