1 reviews | Active since May 2019
Lack of customer service
Pharmacy Direct works directly with Bonitas medical aid, after my latest experience with them, I would advise Bonitas to find another pharmaceutical partner.
Normally Pharmacy Direct delivers their scripts a month in advance. I am not sure what happened this time as there was ample time before the lock down to send mine, pointless sending sms's that you will make customers receive their medication!
So a Pharmacy Direct employee phones me on the first Friday of the lockdown to advise that they have tried for over a month to get my medication but to no luck as they do not have stock of it, I should go to my doctor and get a new script and then go to Dis-Chem or Clicks. Seriously? During COVID19 I should got to my doc for a script and take that risk?
Really poor customer service!
Thank you for bringing the matter to our attention.
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kindly note that your prescribed medication is out of stock with the manufactures and is not obtainable at this stage. A manufacturer out of stock letter has been sent to you via email.
Kind regards
Pharmacy Direct Team
Thank you for bringing the matter to our attention.
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kindly note that your prescribed medication is out of stock with the manufactures and is not obtainable at this stage. A manufacturer out of stock letter has been sent to you via email.
Kind regards
Pharmacy Direct Team