TM
Thabo M

1 reviews | Active since Dec 2017

02 Nov 2018, 09:02

It's better to collect your own medication from the local pharmacy

I have just used the last tablet and yet I have not received delivery of my medication. The call centre agent can't explain the reasons and deferred the explanation to the pharmacist. The latter could not explain why the scheduled delivery did not take place. She can only expedite the claim to my medical scheme, then arrange delivery. I don't know if I will still be alive With Pharmacy Direct it's a case of their business interests first, and the patient last

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Replies (2)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply02 Nov 2018, 09:25
Official

Dear Patient

Thank you for bringing the matter to our attention.

The matter has been escalated to the Manager, she will contact you as soon as possible.

Kind regards

Pharmacy Direct

Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply02 Nov 2018, 10:31
Official

Dear Patient

The Manager has been in contact with you to resolve all issues. A delivery will be taking place as soonest.

We would like to apologize for for any inconvenience caused.

Please feel free to contact us should you have any enquiries.

Kind regards

Pharmacy Direct.