IS THIS A DIFFICULT QUESTION FOR PHARMACY DIRECT TO ANSWER?

On 16 January, I emailed Pharmacy Direct [care and Cassandra Fredericks] to enquire whether they are delivering the rest of my monthly cardiac chronic medication. One item was not delivered. I received NO REPLY.

On 19 January I sent an email reminder, as follows: “Good day, Could someone at Pharmacy Direct please let me know if you are delivering the outstanding chronic medication or do I need to source it elsewhere?”

Yesterday at 13h03, I received a phone call from someone at Pharmacy Direct regarding my email. Strangely enough she could not answer my question. She said that she had to escalate it and would phone me back. Why she phoned me in response to an email but could not answer the question posed in the email, is beyond me. I asked her not to phone me because I live in a small village in the Karoo and the cellular network is not reliable. I asked her to please answer by email. I have not received a response.

My question remains unanswered after 2 emails and a telephone conversation.

Why is it so difficult to answer my question? “Could someone at Pharmacy Direct please let me know if you are delivering the outstanding chronic medication or do I need to source it elsewhere?”

I take chronic medication for a heart condition, so it is important that I take what my cardiologist prescribed.