AP
Alex P

1 reviews | Active since Mar 2009

06 Jan 2020, 14:32

*********** Management

I have had endless issues with this company. In 2019 same time I had issues of non delivery of meds, then all got sorted for a few months until Nov 2019. It is now Jan 6th 2020 and I never got my meds from them. They claim to have changed the courier company but never inform the patients. This courier company has contacted me once and never left a message. After I had to contact Pharmacy direct to enquire about the meds, only to be told it will be delivered to the new delivery address. This was never done. After again calling pharmacy direct a week later as I went on leave, still nothing. I requested to speak to a manager, more than week and half ago and was told the manager will call me back. I am still waiting. it is more than a month now that I have not received my insulin as I am a type 1 diabetic. I've called today in the morning to speak to a manager. I have tried more than 5 time already to call again, but to no avail. This is pathetic, and the medical scheme is reluctant to allow me to collect my medicines from the Dis-chem just around the block.

0
Replies (1)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply06 Jan 2020, 14:48
Official
Dear member, 

We confirm receipt of your complaint , a manager will be in contact shortly to assist you and provide you with feedback . 

Kind regards 

Pharmacy Direct tea