YL
Yone L

1 reviews | Active since Sept 2020

02 Sept 2020, 09:40

*********** and disrespectful behavior.

My husband have been with pharmacy direct since he was diagnosed with Diabetes about 2 years ago NOT 1 month has his medication been delivered on time, they Do not care at all about the consequences of people not taking their chronic meds! I've spoken to alot of "managers", and NOT 1 person is willing to help, they keep promising to call me back and promise that the medication will arrive before COB, and nothing! Yet the funds have already been billed to my medical aid on every 25th of the month? We feel like canceling his medical aid because we are forced to use Pharmacy direct and no help from Bonitas to get them to give us good customer service. Is nothing but *********** and disrespectful behavior.

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Replies (2)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply02 Sept 2020, 11:41
Official
 Dear Member
 
 We have received your enquiry, and a Fund Account Manager will contact you shortly regarding this matter.
 
 Thank you kindly
 Pharmacy Direct Team 

Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply02 Sept 2020, 11:45
Official
 Dear Member
 
 The Fund Account Manager was in contact with you and the matter was resolved.
 
 Kind Regards
 Natasha Kroukamp